CHALET INC. LIMITED ONE YEAR WARRANTY STATEMENT
Chalet’s Hard Sided Folding Camping Trailers,
Manufactured by Chalet Inc. Sold in the United States and Canada
Your new Chalet trailer or camper, including the plumbing, heating and electrical systems installed by the manufacturer, is warranted under normal use to be free from manufacturing defects in material and workmanship for a period of one (1) year from date of purchase to the original owner.
This warranty extends to the first retail purchaser, and is not transferable. Warranty begins on the date of original retail delivery and is activated upon receipt by Chalet Inc. of the warrant registration card. This warranty extends for a period of one (1) year. Written notice of defects must be given to the selling dealer or the manufacturer no later than ten (10) days after the expiration of the applicable warranty. Warranty repairs, if required will be made without charge and within industry standards, after your trailer or camper is taken to an authorized service center.
UNITS ARE MANUFACTURED FOR RECREATIONAL PURPOSES. UNITS USED AS COMMERCIAL, RESIDENTIAL, OR RENTAL WILL VOID THE VEHICLE WARRANTY.
Structure is defined as walls and roof, and the attachment of each to the other, but does not include attachments to the structure such as, but not limited to, frame axles, window, doors, cabinets, vents, and rubber or vinyl roof and floor materials. Your new trailer structure is warranted to be free from manufacturing defects in material and workmanship for a period of one (1) year from date of purchase to the original owner.
The appliances in your trailer or camper which were installed by the factory have their own vendor warranty statements offering coverage to the original consumer purchaser and is not transferable. Appliance documentation including warranty coverage, authorized repair facilities, operating and maintenance information is included in the owner packet. You should review the literature provided by the manufacturer to determine appropriate steps to obtain warranty service for them.
The warranty registration card located on the bottom of the certificate of origin must be filled out and returned within ten (10) business days from date of retail purchase. There will be no warranty coverage without receipt of the warranty registration card. The owner is responsible for normal maintenance; however, minor adjustments (such as adjustments to the interior or exterior doors, LP regulator pressure, cabinet latches, voids in sealants, etc.) will be performed by the selling dealer and covered under the manufacturers warranty for the first ninety (90) days of warranty coverage. Thereafter, such maintenance repairs and adjustments will be the responsibility of the owner and considered normal maintenance, unless required as a direct result of the repair or replacement of a defective part under this warranty.
If a problem occurs which the owner believes should be covered by this warranty, the owner shall contact the selling dealer, and provide them with sufficient information to resolve the matter.
The owner is also responsible for inspecting and maintaining sealants or seals around all attachments and seams related to the structure.
The owner’s failure to perform such inspection and maintenance, which results in water damage or any other damage, shall void the warranty.
It is the owner’s responsibility to return the vehicle to an authorized service center for all warranty repairs that may be required.
It is the owners’ responsibility to notify the selling dealer of a defect in a timely manner. Failure to notify in a timely manner may void all or portions of this warranty.
CONSEQUENTIAL AND INCIDENTAL DAMAGES:
Chalet Inc. shall not be liable for incidental or consequential damages, such as expenses for transportation, lodging, loss or damage to personal property, loss of use of owner’s product, inconvenience, or loss of income. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. Dealers or any other persons are not authorized to make modifications to this warranty. Any additional statements concerning this warranty, whether oral or written, are not the responsibility of the manufacturer and shall not be relied upon.
To assist in avoiding problems with your new trailer, we recommend the following:
- Read the warranty. Customer and Dealer should thoroughly review all warranty information.
- Inspect the vehicle. Do not accept delivery until you and your dealer have thoroughly inspected the trailer or camper and all repairs
have been completed to your satisfaction.
- Ask questions about anything concerning your trailer or camper you do not understand.
- Be sure your tow vehicle has the capacity to pull the trailer or camper you have selected.
Throughout the manufacturing process, your trailer or camper has been inspected by our quality inspectors. However, our final inspection at the factory is not the last one. The pre-delivery inspections (including systems check) your dealer performs are the final inspections required prior to receiving your new trailer or camper. Your dealer should assist you in understanding the limited warranties and completing necessary forms to activate them.
By agreement with the manufacturer, the dealer is obligated to:
- Complete the Dealer Check List and fax it back to Chalet Inc. within five (5) working days, reporting any damage or missing components and or accessories. If Chalet Inc. does not receive a dealer check list, it will be assumed the trailer was received in good condition and all components and accessories were present and in good condition. Thereafter any missing items i.e. jack handles, fire extinguishers etc. or damaged items i.e. cushions or cabinetry will be replaced at the dealer’s expense.
- Maintain the trailer prior to retail sale by performing regular inspections and maintenance of sealants and seals around all attachments and seams related to the structure.
- Follow warranty process and guidelines when requesting parts for regular trailer or camper maintenance or warranty repairs.
- Perform a detailed pre-delivery inspection (including all systems check) and make any repairs necessary to correct defects in material or workmanship.
- Provide a customer walk-through. This is done to familiarize the customer with the trailer or camper, its systems, components and operation. Complete activities 1 through 4 listed above under “Upon Delivery”.
WHAT IS NOT COVERED BY THIS WARRANTY
- Any and all damage caused by acts of nature such as but not limited to tornados, hurricanes, flooding, fire or high winds.
- Damage caused by or related to:
- Accidents, misuse or negligence
- Alteration or modification of the trailer or camper or damage incurred resulting from alteration or modification.
- Environmental conditions (humidity, salt, hail, chemicals in atmosphere, etc.)
- Improper storage
- Any product that is not registered and normally used in the United States or Canada
- Failure to comply with instructions contained in the Owners Manual.
- Any promises made by any person other than those stated in this warranty.
- Tires, batteries, appliances and other equipment, which are covered by the separate warranties of the respective manufacturers of these components
- Normal deterioration due to wear or exposure, such a fading of fabrics, cushions, drapes, carpet or interior paneling.
- Damage caused by condensation or humidity such as but not limited to mold, mildew, fungi, dry rot, water marked cabinetry and/or paneling.
- Normal maintenance and service items such as light bulbs, fuses, lubricants, sealant and seals, door or lift system adjustments and shock cord replacement or damages resulting from lack of maintenance.
- Extra expenses such as transportation to and from the dealership or authorized service center, loss of time, loss of pay, loss of use of the trailer or camper, inconvenience, commercial loss, towing charges, bus fare, vehicle rental, incidental charges such as telephone calls or lodging bills, or other incidental or consequential damages.
- Any unit used as a commercial unit, residential unit or used as a rental unit.
- Additional charges for transportation to and from on-site service provider or technician.